Privacy Policy

Effective Date: 23 July 2026

At Extendia (“we”, “our”, or “us”), we value your privacy and are committed to protecting the personal information of our customers, retailers, distributors, and business partners. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use the Extendia mobile application and our website.

 

1. About Us

Coverwise Technologies Solutions Private Limited

Office No. O-1130, Gaur City Centre, Sector-4, Greater Noida West, Gautam Buddha Nagar, Uttar Pradesh – 201310, India

Website: www.extendia.co.in

Email: contactus@extendia.co.in

Customer Support: +91 91155 25525  

 

2. Information We Collect

We may collect the following information:

Personal Information

• Full Name
• Mobile Number
• Email Address
• Business Name
• GST Number (where applicable)
• PAN Number (if required)
• Bank Account Details (for commission settlements)
• Address

Device Information

• Device Model
• Operating System
• App Version
• Device Identifier
• IP Address

Location Information

The app may request location access to verify retailer visits, service locations, or improve operational efficiency. Location is collected only with your permission.

Documents

You may upload:

• GST Certificate
• PAN Card
• Aadhaar (where required)
• Cancelled Cheque
• Other KYC documents

Transaction Information

• Warranty plan sales
• Product details
• Invoice information
• Payment status
• Commission records
• Claims history

 

3. How We Use Your Information

We use your information to:

• Create and manage your account
• Verify your identity
• Process warranty registrations
• Generate policy certificates
• Process claims
• Provide customer support
• Process commissions and settlements
• Improve our services
• Detect fraud and misuse
• Comply with legal and regulatory requirements

 

4. Permissions Used

The Extendia App may request the following permissions:

Camera

To scan invoices, upload KYC documents, and capture product images.

Storage/Photos

To upload invoices and required documents.

Location

To verify retailer or service locations (with permission).

Phone

To allow direct customer support calls from within the app.

We only request permissions necessary for providing app functionality.

 

5. Data Sharing

We do not sell your personal information.

Your information may be shared only with:

• Insurance partners
• Service partners
• Payment partners
• Government authorities when legally required
• Technology service providers supporting our platform

All partners are required to protect your information.

 

6. Data Security

We use industry-standard security measures including:

• Secure encrypted connections (HTTPS)
• Access control
• Secure cloud infrastructure
• Role-based access permissions
• Regular security monitoring

While we take reasonable precautions, no electronic storage system is completely secure.

 

7. Data Retention

We retain your information only for as long as necessary:

• To provide our services
• To meet legal obligations
• For accounting and audit purposes
• To resolve disputes

When no longer required, data is securely deleted or anonymized.

 

8. Your Rights

You may request to:

• Access your personal information
• Correct inaccurate information
• Update your account details
• Delete your account (subject to legal obligations)
• Withdraw consent where applicable

Requests can be sent to contactus@extendia.co.in

 

9. Children’s Privacy

The Extendia App is intended for users aged 18 years or older. We do not knowingly collect personal information from children.

 

10. Third-Party Services

Our app may integrate with trusted third-party services such as payment gateways, analytics providers, cloud hosting providers, and insurance partners. These services are governed by their own privacy policies.

 

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be published on this page along with the revised effective date.

 

12. Contact Us

For questions regarding this Privacy Policy:

Coverwise Technologies Solutions Private Limited

Email: contactus@extendia.co.in

Website: www.extendia.co.in

Customer Care: +91 91155 25525